Catch 22! Getting an error when I attempt to make upgrade payment – can’t contact support unless I upgrade….

0

Does anyone have any suggestions?

Very frustrating – we used the free version to conduct a piece of research and now would like to upgrade to unlock features. However every time I try to make a payment with my Amex card I get an error message saying that there is a problem with the site and to try again later. 

It is kind of comical that I can’t contact SG without first having successfully made the payment that is the cause of my support request.

SG how do I give you money!!??

Lazy answered
    • Hi there,

      Thank you for posting on the Community. I’m very sorry for the trouble with upgrading your account!

      It looks like you have since been able to upgrade, but please don’t hesitate to let us know if we can still assist with anything.

      My apologies for the earlier issues,

      David Domagalski
      Technical Writer | Customer Experience
      SurveyGizmo | http://surveygizmo.com

    0
    Lazy 21 Rep.

    Hi,

    I have a similar issue: I cannot complete my upgrade, thus I cannot proceed to support.

    I have all the information added and hit the button and then the spinner spins for ages. nothing happens.

    I’ve got a project to start with so it is pretty urgent to me to upgrade and use the survey.

    Thank you in advance helping me!

    Best

    Balázs Hámornik

    Admin - SurveyGizmo commented
      • Hi there,

        I’m sorry for the payment issue! I have reached out to our Billing team and they suggested giving us a call at:

        1 (800) 609-6480 (option 3) – this will allow for the quickest resolution.

        My apologies for the trouble,

        David Domagalski
        Technical Writer | Learning & Development
        SurveyGizmo | https://www.surveygizmo.com

      0
      Lazy 21 Rep.

      Hi David Domagalski,

      I’ve tried to call the number but got denied with “the service requested is unavailable in your service area” message.

      I’m calling from Hungary (Europe). Are there any other channels to reach your team and get help in this urgent case? A direct email or a call-back, or webex/zoom/etc.?

      Thank you

      Balázs Hámornik

      Admin - SurveyGizmo commented
        • Hi Balázs,

          I’m sorry for the continued trouble with activating your account. Our Support team has opened a ticket (you should have received an email from them) and escalated it to our Finance team to assist!

          Please don’t hesitate to reply to the ticket with any additional questions or concerns.

          Best regards,

          David Domagalski
          Technical Writer | Learning & Development
          SurveyGizmo | https://www.surveygizmo.com

        0

        Hi,

         

        Please help me. I have the same error and can’t contact the support desk as I am still a free account member. What a frustrating, irritating issue!

        Admin - SurveyGizmo commented
          • Hi there,

            Thank you for posting on the SurveyGizmo Community!

            I’m so sorry for the trouble! Our team is looking into this issue and will be reaching out to you shortly to assist!

            David Domagalski
            Technical Writer | Customer Experience
            SurveyGizmo | https://www.surveygizmo.com

          1

          Hi Omaze,

          I have flagged your posting for the attention of SG Support.  

          Jim W (Moderator) answered
            ×

            Login

            Question stats

            • Active
            • Views817 times
            • Answers4 answers
            • Followers1 follower