Catch 22! Getting an error when I attempt to make upgrade payment – can’t contact support unless I upgrade….

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Does anyone have any suggestions?

Very frustrating – we used the free version to conduct a piece of research and now would like to upgrade to unlock features. However every time I try to make a payment with my Amex card I get an error message saying that there is a problem with the site and to try again later. 

It is kind of comical that I can’t contact SG without first having successfully made the payment that is the cause of my support request.

SG how do I give you money!!??

Dingena90 answered
    • Hi there,

      Thank you for posting on the Community. I’m very sorry for the trouble with upgrading your account!

      It looks like you have since been able to upgrade, but please don’t hesitate to let us know if we can still assist with anything.

      My apologies for the earlier issues,

      David Domagalski
      Technical Writer | Customer Experience
      SurveyGizmo | http://surveygizmo.com

    0

    Hi,

     

    Please help me. I have the same error and can’t contact the support desk as I am still a free account member. What a frustrating, irritating issue!

    Admin - SurveyGizmo commented
      • Hi there,

        Thank you for posting on the SurveyGizmo Community!

        I’m so sorry for the trouble! Our team is looking into this issue and will be reaching out to you shortly to assist!

        David Domagalski
        Technical Writer | Customer Experience
        SurveyGizmo | https://www.surveygizmo.com

      1

      Hi Omaze,

      I have flagged your posting for the attention of SG Support.  

      Jim W (Moderator) answered
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