How can I cancel the payment


Hi, guys! 

I chose the plan (basic), which I can’t use for my survey. i need to upgrade it to standart plan. 

so can I cancel the payment and pay again for nessesary plan? or I should  pay the remaining amount?



Admin - SurveyGizmo answered

    I have flagged your posting for the attention of SurveyGizmo Support.  Unfortunately, no one on the Community forum will be able to answer your question.

    You can contact SurveyGizmo Support yourself at

    Jim W (Moderator) answered

      Hi there,

      Thank you for posting to the SurveyGizmo Community! Our Billing Team will be able to assist you with transitioning from a Basic License to a Standard License. Please contact the Billing Team at and they will ensure that everything is set up correctly for you.


      David Domagalski
      Survey Explorer & Documentation Specialist
      SurveyGizmo |

      Admin - SurveyGizmo answered


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