[Solved] I want to cancel my account but keep using for the remainder of the period I already paid




I was billed last time on April 3rd so I am assuming that this allows me to use your services until May 2nd. I’m happy with your services but I do not need them anymore, so I need to cancel.


In the help section I found how to cancel or downgrade but I didn’t find information on what happens with the remaining period that was billed. 


Thank you for your attention

Admin - SurveyGizmo selected answer

    Best answer


    Hi there,

    A monthly SurveyGizmo is charged for the upcoming month and the account will auto-renew on the date of the original purchase (monthly account payment is unfortunately not pro-rated). If you were billed on April 3rd, you will be automatically billed on May 3rd.

    If you elect to cancel your subscription the cancellation is effective immediately and as such we recommend cancelling just prior to the auto-renewal date.

    I hope this helps clarify!

    Best regards,

    David – SurveyExplorer

    Admin - SurveyGizmo selected as best answer

      You have posted your message on the Community forum and unfortunately none of the Community members will be able to help you with your request.

      I have flagged your posting for the attention of SurveyGizmo Support.  You can contact them yourself thru the following link – https://community.surveygizmo.com/email-a-support-hero/

      Jim W (Moderator) answered


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