can i ask in one of the questions for my clients to download a file, fill it and then upload?
i want it to be as part of one question- where they see and download the attached file and can upload it back.
If you know some basic HTML you should be able to do this. Just place a FILE UPLOAD question on your survey, and then insert a link to the file your respondents need to download in the body of the question.
The file that you want your respondents to download will have to be posted online somewhere. You can use the question editor to create the link – see the documentation for details – http://help.surveygizmo.com/help/article/link/html-in-answer-options
Your instructions will have to be very clear. I would suggest that you test this questions extensively before you send it out in order to minimize the number of potential problems/misunderstandings.