Browse Button for File Upload is Inaccessible

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Our local accessibility expert is using a JAWS reader on our survey and is unable to open the browse window (to upload a file) using the keyboard (they are being forced to use a mouse to select the browse button).  Can you please help me understand what is occurring?

Jim W (Moderator) answered
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    Some members of the Community may be able to help you understand this problem, but you will probably get a quicker and more authoritative answer from SurveyGizmo Support.  I have flagged your posting for their attention.  Or you can contact them yourself thru email (https://community.surveygizmo.com/email-a-support-hero/) or one of the other HELP channels.

    Jim W (Moderator) answered
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