With the help of support we have activated the private domain and SSL option – however when you click
Share under “Primary Share Link”
and then customise
The “Branded Subdomain” option is greyed out and not available to select.
Does anyone know how to launch the survey using the private domain option or how to activate the branded subdomain radio button ?
The Branded Subdomain option is not compatible with securre links.
You would need to have a full Private Domain instead in order to set up branded links as secure. It sounds like you have this already set up.
To set up a Private Domain as secure select Secure and then select Private Domain (rather than Branded Subdomain) and you should be all set!
I hope this helps!
SurveyGizmo Customer Experience Team