[Solved] BCC not working properly in the Send Email Action


 As in the title, I can send the BCC mail to myself (I set the SMTP settings, I don’t know if it’s a useful information), but not to other addresses, nor written nor with the merge code. How could I bypass the problem?

directmarketing asked

    Best answer


    Hi there,

    Thanks for posting to our community! I took a look into these email actions and I noticed that you’re using the merge code for question ID 320 to populate the “to” field. I was not able to find a question with ID 320, however. Could you make sure that you have a question asking for the respondent’s email address and double-check your merge code to ensure you are pulling that information properly?

    Here is a document on merge codes that may help you out. If you’re still having troubles could you send us an email to support@surveygizmo.com? We may need to get some more information about the problem



    chris watkins answered


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