[Solved] Basic style disappears – font changes


The survey looks fine when being built. I am using the basic style, for a simple and clean appearance. But when the survey is opened online from the link, the text font reverts to Times New Roman (or similar).  I seem to have solved this by saving the basic style as a new style and re-applying it, but would like to know if this will now be stable. Please advise.

rchalmers002890 asked

    Best answer


    Hello and thanks for posting to Community!

    I’ve tested the situation you described, and found that this is actually due to some bad behavior in our application! I’m very sorry for this trouble. Before you save your theme panel for the first time, it seems that fonts are not being included with your survey.

    The solution (for now) is to simply go to the Style tab, and save the theme editor panel. Once saved, fonts should get included properly again in your survey. I am also going to have our Engineering team take a look at this to get it fixed up properly, so you won’t have to worry about this in the future.

    Thanks again for your post and I hope this information helps!

    Nathan - Survey Astronaut answered


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