We don’t actually want a back button to our survey and so originally we turned if off. We’d like to have it display again however while we test the survey but despite it being “ticked” Show Back button, nothing is showing.
Is there somewhere else we need to “tick”/ “untick” to make this happen?
After making that change, could you try loading the survey in a different browser or try clearing your cache and cookies in the browser you normally use? It’s possible that you’re running into a caching issue and the browser isn’t updating to reflect the changes.
If that doesn’t do the trick, could you check to make sure that you’re using out new theme designer? If you find that you’re still having trouble after making those changes, please send us an email to email@example.com with the email address you use to log in and the name of the survey that you’re working in and we’ll take a look.