[Solved] Archived Survey yet now unable to find the survey as my home page does not provide a list of current or archived surveys.

 Account & Dashboard
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kati 3 Rep.

I am on the free version and therefore only can have 3 surveys.  I mistakenly moved a survey to Archive instead of deleting it and now would like to delete it.  I checked all the documentation and all mention seeing the folder “Archived” on my home page, but I do not….I only see “All surveys” as shown below.

kati edited question
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    • Huy -

      Hello, I also need help with this as I cannot get to my archived survey to delete them. Thank you

    Best answer

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    Community Admin 1.37K Rep.

    Hi all,

    We’ve released a fix for this issue to prevent this from happening going forward. As the ability to archive surveys was being mistakenly displayed, we removed the option to archive and unarchived all surveys in free accounts.

    Thank you all for alerting us to this trouble!

    Bri Hillmer
    Documentation Coordinator
    SurveyGizmo Customer Experience Team

    Community Admin selected as best answer

      4 answers

      0
      Huy 12 Rep.

      Hello, I also need help with this as I cannot get to my archived survey to delete them. Thank you

      Admin - SurveyGizmo commented
        • Admin - SurveyGizmo -

          Hi there,

          Thank you for your note and our apologies for the trouble!

          Our Support team has un-archived the surveys. You will now be able to delete them to free up space for creating new surveys.

          Best regards,

          David Domagalski
          Documentation Specialist | Customer Experience
          SurveyGizmo | http://surveygizmo.com

        0
        Claire Pulluard90 11 Rep.

        Good morning,

        I also have this problem… I have archived a lot of surveys thinking I could eventually get back to them, but I do not have the archive folder anywhere…

        Please can you help ?

        Many thanks, Claire

        Admin - SurveyGizmo commented
          • Admin - SurveyGizmo -

            Hi Claire,

            Thank you for posting on the SurveyGizmo Community forum.

            I’m sorry for the trouble with accessing your archived surveys. I see that you are not on a free account so this may be related to your permissions within your account (as defined by one of your Account Administrators).

            Please don’t hesitate to reach out to our Support team directly as they will be best-suited to confirm and troubleshoot this issue:

            https://help.surveygizmo.com/help/surveygizmo-support-hours

            I hope this helps!

            David Domagalski
            Documentation Specialist | Customer Experience
            SurveyGizmo | http://surveygizmo.com

          0
          anna 11 Rep.

          I also need help with this – thanks for un-archiving my survey!

          Admin - SurveyGizmo commented
            0
            Admin - SurveyGizmo 0 Rep.

            Hi Kati,

            I’m sorry for the trouble! I have alerted our Support team and they were able to un-archive the survey. You should now be able to delete it from your home page.

            I hope this helps!

            David Domagalski
            Documentation Specialist | Customer Experience
            SurveyGizmo | http://surveygizmo.com

            tammyhunt commented
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