API security problem

0

Hello,

I’m trying to access the API. And I’m getting this message :

{“result_ok”:false,”code”:401,”message”:”No account loaded”}

this with the user/password method.

any ideas?

And I posted this question before, but i was gone 24 hours later?

APFM Admin 1 answered
    1

    I have API running. The one user I have has access to the API, no ristrictions.

    I tried :

    user / password -> no account loaded

    api_token -> Server 500 – Security Authentication Error

    even this one, an example in the documentation :

    content removed by Community Moderator

    Gives me : Server 500 – Security Authentication Error

    I think I tried everything: different browsers / bash / powershell :  Do you maybe need an extra account/user for the api?

    Dominic Sharpe commented
      0

      Was getting the same issue. “No account loaded” is a little vague to say the least, especially when the only search result for the message was this page. 

      In my case I had mis-typed the query parameter marker, using &api_token instead of ?api_token. (Who knows. this comment might help someone who does the same thing). 

      APFM Admin 1 edited answer
        0

        Seems like there might be an issue with your authentication. Are you authenticating correctly, as described here:

        https://apihelp.surveygizmo.com/help/authentication

        Dominic Sharpe answered
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