API security problem

0

Hello,

I’m trying to access the API. And I’m getting this message :

{“result_ok”:false,”code”:401,”message”:”No account loaded”}

this with the user/password method.

any ideas?

And I posted this question before, but i was gone 24 hours later?

APFM Admin 1 answered
    0

    Seems like there might be an issue with your authentication. Are you authenticating correctly, as described here:

    https://apihelp.surveygizmo.com/help/authentication

    Dominic Sharpe answered
      0

      Was getting the same issue. “No account loaded” is a little vague to say the least, especially when the only search result for the message was this page. 

      In my case I had mis-typed the query parameter marker, using &api_token instead of ?api_token. (Who knows. this comment might help someone who does the same thing). 

      APFM Admin 1 edited answer
        1

        I have API running. The one user I have has access to the API, no ristrictions.

        I tried :

        user / password -> no account loaded

        api_token -> Server 500 – Security Authentication Error

        even this one, an example in the documentation :

        content removed by Community Moderator

        Gives me : Server 500 – Security Authentication Error

        I think I tried everything: different browsers / bash / powershell :  Do you maybe need an extra account/user for the api?

        Dominic Sharpe commented
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