Can’t access invoices after switched back to free format (even though I am paid through another 5 days)

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I last paid SurveyGizmo for an upgraded account on January 4, so I should be paid through February 3 (5 days from now) even though I downgraded to the free account.

I am trying to access an old invoice for company purposes but that option is no longer available. I can no longer chat or email support either.

Any advice? Thanks!

Lola Gill answered
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    Lola Gill 6.78K Rep.

    I suggest emailing SurveyGizmo’s Billing Team at billing@surveygizmo.com. They will be able to advise specifically with regard to what they see in your account, whereas other user in the Community forum will only be able to provide suggestions.

    I hope this helps!

    Lola Gill answered
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